Last updated: September 4, 2026

ōnlē organics ships eligible products throughout the United States and worldwide. Product availability and available shipping methods may vary based on the destination and applicable shipping or import restrictions.

CBD products are available for shipment within the United States only.

Order Processing

Orders are typically prepared for shipment on the same or next business day.

Orders placed during weekends, holidays, product launches, promotions, periods of high order volume, or other unusually busy times may require additional processing time.

Once an order has processed, it cannot be canceled, changed, combined with another order, intercepted, or redirected by ōnlē organics.

Processing time refers to the time required to prepare an order for shipment. It does not include the carrier’s delivery time.

Shipping Rates

Available shipping methods and rates are displayed at checkout based on the contents of the order and its destination.

Any free or discounted shipping offer applies only when expressly stated at checkout and is subject to the terms of that offer.

Shipping charges are nonrefundable once an order has shipped except where required by law or where ōnlē organics determines that a shipping charge was applied incorrectly.

United States Shipping

Orders shipped within the United States are delivered using the shipping method selected or displayed at checkout.

Delivery dates provided during checkout or through tracking are estimates supplied by the carrier. They are not guaranteed delivery dates.

Carrier delays caused by weather, holidays, service interruptions, incorrect addresses, regional conditions, or other circumstances outside the control of ōnlē organics do not make an order eligible for cancellation, return, replacement, or refund.

International Shipping

ōnlē organics ships eligible products worldwide.

International shipping rates are displayed at checkout. Customs duties and import fees are included in the international shipping rate charged at checkout.

Customers are responsible for providing complete and accurate shipping, contact, and customs information. A valid telephone number and email address may be required so the carrier or customs authority can contact the recipient regarding delivery.

International delivery times vary by destination and may be affected by customs processing, local carrier service, weather, holidays, government restrictions, or other circumstances outside the control of ōnlē organics.

ōnlē organics cannot guarantee a specific international delivery date or the amount of time an order will remain in customs.

Customs and Import Requirements

Although customs duties and import fees are included in the international shipping rate, customers remain responsible for cooperating with lawful customs requirements in their country.

This may include responding to the carrier or customs authority, confirming identity or address information, providing requested documentation, or completing other steps required for lawful delivery.

ōnlē organics is not responsible for delays caused by a customer’s failure to provide requested information or cooperate with customs or carrier requirements.

Product availability may differ by country. ōnlē organics reserves the right to limit or cancel the shipment of a product when shipment to a particular destination is prohibited, restricted, or reasonably believed to create a legal, customs, safety, or delivery issue.

If ōnlē organics determines before shipment that an order cannot lawfully or reliably be sent to its destination, we will contact the customer and refund the affected product and any associated shipping charge.

Tracking Information

When tracking is available, the customer will receive an email containing the tracking information after the order ships.

Customers are responsible for monitoring tracking information and promptly responding to carrier notices, delivery attempts, customs requests, or requests to collect a package.

Tracking activity may take time to appear after a shipping label has been created.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address before placing an order.

Please review the recipient’s name, street address, apartment or unit number, city, state or province, postal code, country, email address, and telephone number carefully.

Once an order has processed, ōnlē organics cannot guarantee that an address can be changed or that the package can be intercepted or redirected.

If an order is delayed, lost, returned, or delivered incorrectly because the customer provided an incorrect or incomplete address, the customer is responsible for any replacement product, reshipping charge, carrier fee, or address-correction fee to the extent permitted by law.

Delivery Estimates and Carrier Delays

All delivery dates and transit times are estimates unless a guaranteed service is expressly identified at checkout.

ōnlē organics does not control carrier operations and is not responsible for delays caused by the carrier, weather, natural disasters, customs, government action, labor disruptions, transportation interruptions, holidays, incorrect delivery information, or other events outside our reasonable control.

A carrier delay does not cancel the order or subscription and does not automatically create eligibility for a refund or replacement.

Packages Marked Delivered

If tracking shows that a package was delivered but it cannot be located, the customer should check all entrances, porches, mail areas, parcel lockers, and other delivery locations; ask household members and nearby neighbors whether they accepted it; allow one additional business day in case the carrier marked the package delivered shortly before final delivery; and contact the carrier using the tracking number provided.

If the package still cannot be located, email customercare@onleorganics.com promptly.

A package marked delivered is not automatically eligible for replacement or refund. The resolution will depend on the tracking record, carrier investigation, shipping-protection coverage, and applicable law.

Lost or Stalled Packages

If tracking has not updated for an extended period or a package appears to be lost in transit, email customercare@onleorganics.com.

Our Customer Care team will review the tracking information and explain the next available steps. Customers must cooperate with any carrier or shipping-protection investigation and provide requested documentation.

Damaged, Defective, Incorrect, or Missing Products

If an order arrives damaged, defective, incorrect, or incomplete, email customercare@onleorganics.com within seven calendar days of delivery.

Claims and available resolutions are governed by our Returns, Refunds & Order Issues Policy.

Refused and Unclaimed Packages

Refusing delivery, failing to collect a package, declining to respond to the carrier or customs authority, or allowing a package to be returned does not cancel the order or create eligibility for a refund.

Because returned wellness products cannot be placed back into inventory or resold, the product price will not be refunded. The customer is also responsible for any carrier return fee, customs-related charge, or additional shipping cost to the extent permitted by law.

Shipping Protection

When optional shipping protection is available and selected at checkout, claims are also subject to the terms, eligibility requirements, deadlines, and resolution process of the shipping-protection provider.

Purchasing shipping protection does not change the customer’s responsibility to provide an accurate address, monitor tracking, cooperate with investigations, and report delivery issues promptly.

Subscription Orders

Subscription orders are shipped according to the schedule associated with the subscription.

Shipping benefits, minimum-order commitments, cancellation requirements, and change deadlines are governed by the Subscription & Cancellation Policy and the terms accepted at checkout.

Canceling or changing a subscription does not cancel, intercept, refund, or change an order that has already processed.

Contact Us

For assistance with a shipment or delivery issue, email customercare@onleorganics.com.

Include your full name, order number, shipping address, tracking number, and a clear description of the issue so our Customer Care team can review your request.

Nothing in this policy limits any delivery, replacement, refund, or other consumer right that cannot legally be limited or waived under applicable law.