Subscription and Cancellation Policy
Last updated: September 4, 2026
When you purchase a subscription from ōnlē organics, you authorize us to charge the payment method on file at the price and frequency shown at checkout, plus any applicable taxes and shipping charges. Your subscription will continue until it is canceled in accordance with this policy.
The minimum commitment depends on the subscription you select. The 128-Day ōnlē Rebalance Method Experience requires four successful orders. All other subscriptions require two successful orders.
The 128-Day ōnlē Rebalance Method Experience
The 128-Day ōnlē Rebalance Method Experience is one complete rebalancing experience delivered through four required orders.
The first order is charged when you subscribe. The following three orders are charged and shipped approximately every 30 days. By purchasing the 128-Day ōnlē Rebalance Method Experience, you are committing to all four required orders.
During the four-order minimum commitment, the subscription cannot be canceled, skipped, paused, rescheduled, reduced, exchanged, or changed. An unsuccessful, declined, refunded, disputed, or canceled payment does not count toward the four-order minimum.
After the fourth successful order, the minimum commitment has been satisfied, but the subscription does not end automatically. It will continue to renew, charge, and ship every 30 days at the current subscription price until you email our Customer Care team to cancel or request an eligible change.
If you do not want a fifth shipment, your cancellation request must be received at least 48 hours before the fifth order’s scheduled processing date.
There are no early cancellations for the 128-Day ōnlē Rebalance Method Experience except where required by law or where ōnlē organics is unable to fulfill the subscription as promised.
All Other Subscriptions
All subscriptions other than the 128-Day ōnlē Rebalance Method Experience require a minimum of two successful orders.
The first order is charged when you subscribe. The second order is charged on the next scheduled processing date. An unsuccessful, declined, refunded, disputed, or canceled payment does not count toward the two-order minimum.
After the second successful order, the minimum commitment has been satisfied, but the subscription does not end automatically. It will continue to renew at the frequency shown in your account until you email our Customer Care team to cancel or request an eligible change.
Early Cancellation Before the Second Order
This early-cancellation option applies only to subscriptions with a two-order minimum. It does not apply to the 128-Day ōnlē Rebalance Method Experience.
If you request cancellation before the second required order processes, you may cancel early by repaying the subscription benefits you received on your first order.
You will be invoiced for the 10% subscription discount applied to your first order and the actual shipping cost paid by ōnlē organics to ship that order.
Your subscription will remain active and the second order will remain scheduled until the early-cancellation invoice has been paid in full. Paying the invoice does not cancel the subscription automatically. Our Customer Care team must receive payment and complete the cancellation before the applicable 48-hour deadline.
If the invoice is not paid in full before the deadline, the second order will process as scheduled and cannot be canceled, refunded, changed, intercepted, returned, or exchanged.
Once the second successful order has processed, the minimum commitment has been satisfied and no early-cancellation repayment is required for future cancellation requests.
How to Request a Cancellation or Change
All subscription cancellation and change requests must be submitted by email to customercare@onleorganics.com.
Please email us from the email address associated with your subscription and include your full name, order number, and the cancellation or change you are requesting.
A request is not complete until you receive written confirmation from our Customer Care team. If you do not receive confirmation, please contact us again before the processing deadline.
The 48-Hour Deadline
All cancellation and subscription-change requests must be received by ōnlē organics at customercare@onleorganics.com no later than 11:59 p.m. Mountain Time at least two full calendar days before the scheduled processing date shown in your upcoming-order notice or customer account.
For example, if your order is scheduled to process on September 10, your request must be received no later than 11:59 p.m. Mountain Time on September 7.
Requests received after the deadline will apply to the next eligible order. Sending an email does not cancel or change an order that has already processed.
Once an order has processed, it is final and cannot be canceled, refunded, changed, intercepted, returned, or exchanged except where required by law or where the order arrives damaged, defective, or incorrect.
Upcoming-Order Notices
ōnlē organics sends an upcoming-order email approximately seven days before each recurring order is scheduled to process.
Customers are responsible for providing and maintaining an accurate email address, reviewing upcoming-order notices, monitoring scheduled subscription orders, and submitting all cancellation or change requests before the 48-hour deadline.
Not receiving, opening, or reading an upcoming-order notice does not extend the deadline or cancel an order that has already processed.
Subscription Changes
During the first four required orders of the 128-Day ōnlē Rebalance Method Experience, no cancellation, skip, pause, reschedule, product exchange, quantity reduction, or other subscription change is permitted.
After the four-order minimum has been satisfied, customers may email Customer Care to request an eligible cancellation or subscription change. Any approved change will apply only to orders that have not yet processed and must be requested before the 48-hour deadline.
For all other subscriptions, changes are subject to the two-order minimum, product availability, and the 48-hour deadline.
Submitting a request does not guarantee that every requested change will be available. Customer Care will explain the options available for the customer’s specific subscription.
Failed Payments
If a scheduled payment is unsuccessful or declined, the subscription remains active and the order may be attempted again in accordance with our payment-processing procedures.
An unsuccessful or declined payment does not count toward the subscription’s minimum required orders and does not cancel the subscription.
Customers are responsible for maintaining a valid payment method and current billing information.
Orders That Have Already Processed
Our fulfillment team begins preparing orders quickly. Once a subscription order has processed, it cannot be canceled, refunded, changed, combined with another order, intercepted, redirected by ōnlē organics, returned, or exchanged.
A cancellation or change request received after an order has processed will apply only to the next eligible order, subject to the subscription’s minimum commitment and the 48-hour deadline.
All processed orders are also governed by our Returns, Refunds & Order Issues Policy.
Changes to Subscription Pricing or Terms
ōnlē organics may update subscription pricing or terms. When required, we will provide advance notice of a material change and explain when the change will take effect.
Continued subscription charges will be handled in accordance with the terms accepted at purchase and applicable law.
Contact Us
To request a subscription cancellation or change, email customercare@onleorganics.com.
Include your full name, the email address associated with your subscription, your order number, and the change you are requesting.
Nothing in this policy limits any cancellation, refund, or other consumer right that cannot legally be limited or waived under applicable law.